Empires and Puzzles: summons, donation and leveling are the main pain points of players (2026)

Information is current as of August 2026.

Empires & Puzzles is a game with phenomenal audience survival: it has been played for years. But the players have accumulated many complaints over the years: chances of calls, donations, endless pumping, shortage of materials. The topics “how much did you spend and what did you get” and “when is there a normal drop” are consistently among the most discussed in the community. We read the latest discussions about 2026 and sorted out the three main pain points - honestly, with numbers and with tips on how to live with them.

The first pain: the chances of summons

The summoning mechanic is a major source of misery and legend. On a regular portal, the chance of a legendary hero is about 1.3–2.5% depending on the type of portal, and the chance of a specific new hero of the month is about 1%. What this means in practice is explained in the comments using simple arithmetic: even 30 summons is not “almost a guarantee,” but only ~26% for the hero of the month. Hence the two eternal stories: “I spent everything and got duplicates” and “I got it from a free coin.” Both are pure mathematics, but emotionally threads about unsuccessful calls always collect the most responses.

A working strategy that the community advises: save up for x10 summons, summon only on portals with the pool you need (seasonal, elemental, “Tavern of Legends” for classics), and treat the summon as a lottery with a known chance, and not as “buying a hero.” Psychologically, this changes everything: you pay gems for attempts, not for results.